SHIPPING & RETURNS POLICY
WELCOME TO SAFIRAW DESIGNS!
We’re committed to providing you with clear and transparent information about our shipping policies and procedures, as well as our returns and refunds process. Please read the following policy carefully to ensure you understand your rights and responsibilities when ordering from us.
1. Shipping
2. Returns, Exchanges, Refunds
1.__SHIPPING
1.1__PROCESSING TIME
Our print-on-demand process begins as soon as you place your order. We partner with trusted white-label product suppliers who specialize in printing our designs onto high-quality apparel, accessories, and merchandise. Once your order is received, it is forwarded to our suppliers for production. Orders typically take 2 to 5 business days to be processed and prepared for shipping, although processing times may vary depending on the complexity of the design and the availability of the product.
1.2__SHIPPING TIME
Shipping times will depend on the shipping method selected during checkout and your location. Standard shipping within Europe usually takes between 5 to 10 business days, while international shipping may take longer. Delivery times may be affected by factors such as product availability, shipping carrier delays, and international customs procedures. Please note that Safiraw Designs cannot be held responsible for late deliveries, the shipping times mentioned are estimated and non-contractual.
1.3__SHIPPING COSTS
Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. You can view the estimated shipping costs during the checkout process before completing your order. For digital products, delivery will be free of charge and made electronically to the email address provided during checkout.
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____EU___Free
___________World___€ 3,50 – € 6,50
Switzerland + UK___€ 2,50 – € 4,50
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1.4__TRACKING INFORMATION
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details so you can monitor the progress of your delivery. Tracking is available for most shipments, but it may vary depending on the type of service selected.
1.5__CUSTOMS DUTIES & TAXES
Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order. We recommend consulting with your local customs office for more information on potential charges.
2.__RETURNS, EXCHANGES AND REFUNDS
2.1__CONFIRMATION OF ORDERS
Upon confirming your order, it is crucial to ensure that all the information provided (including: selected item, size, color, any personalization details, and shipping address) is correct. Once an order is confirmed and processed, no changes can be made. Any mistakes caused by the customer (wrong size or color, incomplete or incorrect address, wrong phone number, etc.) do not entitle you to a refund or replacement.
2.2__RETURN SHIPPING
Please note that all our items are made-to-order or personalized specifically for you. Therefore, we do not accept returns or exchanges under any circumstances. The only exception concerns errors or defects confirmed by Safiraw Designs and its suppliers: in such cases, the customer keeps the original item, and we will send the correct one. Orders placed incorrectly by the customer cannot be returned, replaced, or refunded.
Safiraw Designs cannot be held responsible for delays or non-delivery caused by the courier. In cases of force majeure (strikes, pandemics, civil unrest, natural disasters, etc.), we are not responsible for failure to fulfill the order. No refunds or reshipments will be issued for orders delayed or lost due to incorrect information provided by the customer.
2.3__DEFECTIVE OR DAMAGES ITEMS
If you receive a defective or damaged item, contact us within 20 days of receiving your order, providing clear photographic evidence of the issue. We will evaluate the situation and give instructions on how to proceed according to our suppliers’ policies. Note that color variations are to be expected due to factors such as printing equipment, screen settings, and material texture. items with such color variations are not considered defective.
2.4__SUPPLIER POLICIES
As we work with various suppliers for our products, refund policies may vary depending on the supplier. We will provide the necessary assistance and information to facilitate the refund process according to the supplier’s terms and conditions.
2.5__REFUND PROCESSING
Refunds for defective or damaged items will be handled on a case-by-case basis according to suppliers’ policies. Contact us with clear, detailed photos of the issue to receive assistance. We will work with you to resolve the matter promptly. No refunds are provided for orders placed incorrectly by the customer.
2.6__LOSS OF PACKAGE
If a parcel is officially declared lost by the courier, we will refund or replace the product according to the suppliers’ conditions. This policy does not apply to orders marked as delivered by the tracking system.
Thank you for choosing to shop with us!
